Terms and Conditions

1. General Terms and conditions

Minimum order is 12 bottles; either 12 of one wine, or mixed to your choice - see below for more info on deliveries.

All prices are inclusive of duty and taxes

All wines on this web site are offered subject to availability – see below for substitutions policy.

Vintages may occasionally differ from those shown in the description and photo.

We cannot ship wines outside of the UK.

2. Deliveries.

Deliveries are made by a third party carrier whose coverage is for mainland England, Wales and the following Scotland postcodes only:

AB 10/11/12/15/16/24/25; EH; DD; DG; FK 1-8; G; KA; KY; ML; PA 1-19;

PH 1-10; TD.

We are unable to offer delivery at the rates below to all other Scotland postcodes, Northern Ireland. and all offshore islands, including the Isle of Wight. We can quote for a delivery to these areas though. Just contact us.

The P&P charge is £7.95 1 case, and £13.00 for 2 cases. For each additional case above this, the charge is just £5 a case.

For deliveries above 5 cases we may be able to offer a cheaper rate if we can deliver by our own transport, even though it may be out of our local delivery area. Contact us beforehand to discuss.

 

Delivery should be made within 7 days of receipt of your order, with the majority made within 72 hours. Carrier deliveries will not be left unless a signature is obtained. However, should the customer specifically request that wines be left on the property, in either a secure or insecure place, due to there being no one to sign for them, then the risk for such wines remains with the customer. Neither Binendwines nor the carriers will be held responsible for any loss or damage incurred thereof. Note that wines cannot be signed for by anyone either under, or appearing to be under, the age of 18. If the delivery cannot be completed, a card will be left with a contact number, so that another delivery or customer collection can be arranged. If a second, agreed delivery is not effected, a re-delivery charge may be applied to complete the delivery. Deliveries are made on weekdays only, excepting own van deliveries, which can be made at the weekend to suit. Bank holidays are also excluded.

 

For areas within close proximity to our storage facilities in Nottingham and our home address in Loughborough we can offer free delivery. Briefly, this is the Cities of Leicester/Nottingham/Derby and towns and villages in between. You will be advised if free delivery applies to your address. Free delivery could also be considered for other areas, according to size of order – you will be contacted if this applies. Own van deliveries are usually made in the afternoon or early evening.

 

3. Consumer Protection under The Consumer Contracts Regulations 2013, including your right to cancel.

Note that you have a right to cancel your total order within 14 working days of its receipt. We will refund the invoiced amount, including any delivery charge within 30 days, but the costs of returning the goods remain with the customer. If you wish to exercise this right, you must contact us in writing or by email.

 

4. Quality guarantee.

All our wines are fully guaranteed. However, with wine being an organic product, sometimes you may come across an off wine. We will gladly refund when any wine does not meet the expected standard, on the return of the bottle(s) in question. Where a wine is not to your personal taste, we will gladly offer an alternative. Note that it the customer's responsibilty to return the faulty wines to Binendwines. However, please note that many of our wines are of older vintages, offering fantastic bargains, but having already had bottle ageing, and requiring drinking within a limited timescale. This will usually be advised in the product description. We do reserve the right not to offer a refund for wines which have been kept beyond their expected cellar life.

For any further information please contact us at info@binendwines.co.uk or phone 01509 554257

5. Substitutions.

With the number of “one off” wines we list, there will always be a time when wines sell out. The automatic stock level will indicate when a wine is not available in the quantities ordered and advise you in your shopping basket. 
When your offer to purchase is accepted a sales contract exists where we are under a legal duty to supply you with the goods as ordered. However, where on the odd occasion the physical stock does not match the website stock level and we cannot fulfil your order, we will contact you to arrange and agree a suitable replacement at the same, or better, price. We will not substitute without your agreement.


6. Licensing Laws.

You must be over the age of 18 to place any order on this website. Additionally we also cannot leave deliveries to the address you designate if the person accepting the delivery is, or appears to be, under the age of 18.

We are not registered either for VAT nor under the AWRS registration scheme. We are legally not allowed to sell wines to third parties for onward resale - hotels, restaurants, retailers etc.

7. Payments.

We are using the secure "PayPal" payment system which allows you to pay by creditcard, debitcard, or by a PayPal account.

For local free deliveries made by our own transport we can only accept payment on delivery, either a cheque or internet payment via BACS. This is due to the high costs in processing credit card payments.

8. Breakages.

Please inform us and the carriers of any breakages or shortages at the time of delivery. Claims for these are required by post or email within 3 working days of delivery.

9. Privacy.

We have the utmost respect for your privacy and all information that you supply is strictly confidential. Please see our privacy statement for more information.

 

For deliveries above 5 cases we may be able to offer a cheaper rate if we can deliver by our own transport, even though it may be out of our local delivery area. Contact us beforehand to discuss.